Returns & Refunds

Last updated: 14 November 2026

This policy applies to orders placed on longevitymachines.store and sold by Cloud Ritual, registered address to be published, [email protected].

1. Your right to cancel (EU and EEA customers)

You have the right to cancel your order within 14 days without giving any reason.

• You can cancel at any time before delivery, including while the order is in transit.
• After delivery, the 14 days start on the day you, or someone you name (not the carrier), receive the goods.

To cancel, tell us clearly that you want to cancel: write to [email protected] with your order number. You may use the model cancellation form below, but you do not have to. You meet the deadline if you send your message before the 14 days end.

2. Returning the goods

If you cancel after delivery, send the goods back within 14 days of telling us. Write to us first and we will send you the return address.

You pay the cost of returning the goods.

You are responsible for any loss in value caused by handling the goods beyond what is needed to check what they are, how they work and what they are like. For example, a sleep mask that has been worn and cannot be resold. In that case we may reduce your refund.

3. Your refund

We will refund all payments we received from you within 14 days of the day we receive your cancellation, including the standard delivery cost.

• We use the same payment method you used, unless you agree otherwise. You pay no fees for the refund.
• If you cancel after delivery, we may wait to refund you until we receive the goods back or you send us proof that you posted them, whichever comes first.

4. Faulty, damaged or wrong items

If your item is faulty, damaged in transit or not what you ordered, write to [email protected] with your order number and a photo. If you do this within 30 days of delivery, we can sort it out fastest: we send a replacement or give you a full refund, and you do not need to return the item.

This does not affect your legal rights. In the EU you have a 2-year legal guarantee for defects that exist at delivery.

5. Delivery delays and lost parcels

We deliver within 30 days of your order unless we tell you a different date at checkout. If we do not deliver by then, you can give us a reasonable extra period. If we still do not deliver, you can end the contract and get a full refund.

We are responsible for the parcel until it reaches you. If tracking shows "delivered" but you did not receive it, contact us within 14 days so we can investigate with the carrier.

6. Customers outside the EU and EEA

We do not accept returns for change of mind. Faulty, damaged or wrong items are covered by Section 4. Your local consumer laws still apply where they give you more rights.

7. Before you dispute a payment

Please contact us first. We answer within 2 business days, and a refund from us is faster than a card dispute.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To Cloud Ritual, registered address to be published, [email protected]:

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.